Quality Control

Location Hanoi
Category Legal/Compliance
Job reference 11175
Salary 20.000.000-40.000.000
Job type Permanent
Consultant email thao.tranthach@manpower.com.vn
Consultant contact no
Date posted Jul 08, 2021

Job Description:

  • Develop, implement and maintain the effective mechanism, policies and procedures related to the management and settlement of Business channel/Insurance Agent’s misconducts, violations or frauds.
  • Conduct investigation of Business channel/Insurance Agent’s misconducts, violations or frauds.
  • Evaluate to determine the necessity and scope of investigation, prepare investigation plan;
  • Collect, arrange, summarize and analyze documents, agent & client interviews and other evidences to determine Agent’s misconducts, violations or frauds.
  • Prepare the comprehensive written investigation summary reports;
  • Propose the form of disciplinary and implement the disciplinary for the cases of misconducts, violations or frauds in accordance with relevant regulations.
  • Propose and apply measures to early detect and handle agents/business channel’s misconducts, violations and frauds.
  • Periodically statistic and report on the cases of misconduct, violations or frauds.
  • Manage the handling procedure of legal disputes related to Agents/Business channels, include but not limit to the disputes proceeding at the courts (co-responsible with Legal Function).
  • Design and implement the training programs related to Agent/Business channel Quality Control Management (co-operate with Training Department).
  • Handle/coordinate the cases of appropriation of insurance contracts or twisting cases between agents/business channels.
  • Legal Affairs and other Task assigned by Dept. Head

The most difficult / challenging part of the job:

  • These tasks are to deal with people, not to deal with things, mainly contact and work with Agents and Customers.
  • Need to have good judgment, analysis, synthesis and improvisation abilities.
  • Frequently have business trips to work with agents or customers.

Professional Knowledge:

  • Have a wide & deep understanding of law & legislation applicable to insurance agent activities, Civil Code, Criminal Code.

Minimum Qualification:

  • Education: Bachelor or above of law/economic law
  • Experience: At least 5 year of experience. Experience in insurance industry, insurance agent quality control or litigation is an advantage.
  • Language: Fluent in Chinese or English is preferred.