Job Overview :
Responsible for delivering high quality service to clients and candidates of specific skills or industry by matching skills of qualified candidates to client vacancies, developing and retaining business by providing outstanding customer service and quality, commercial solutions to recruitment requirements and performing a variety of administrative tasks that support the overall mission of quality performance and service.
Key Responsibilities :
Existing business developed & retained
New Business acquired
Make regular outside sales, telesales and send marketing materials to prospects
Research local market to identify and qualify potential business opportunities
Apply the Telephone Appointment Getting (TAG) approach to telephone sales to establish contact with the prospect clients
Monitor competitors’ activities & industry trends in the area
Develop close business relationships and establish on-going recruitment needs of clients.
Identify ASK : Attitude, Skills and Knowledge of the job from the clients to facilitate effective recruitment drive
Market good candidates (KSS ) to existing clients
2. Customer Service
Service level to clients
Apply the Predictable Performance System (PPS) and profiling tool to select the candidates
Prepare the resume of the candidates and present to clients
Use persuasive ability to sell the job (base on key skills) to the applicant, and the applicant to the client
Be involved in salary package negotiation communicate all requirements of the job to the applicants
Conduct reference checks
Apply the quality performance programs to ensure we provide quality service o QP125 (candidate satisfaction) o QP 102/103 ((new/existing clients) o QP-124-Candidate review at 21 days
Provide career advice to candidates and market trends to clients as part of service Apply candidate retention program to build relationship with candidates
3. Candidate Attraction
Update weekly activities for submission to Branch on WAR identify core candidates and implement appropriate methods to attract them
Interview candidates within corporate guidelines to establish strengths, skills and requirements
Register core candidates within corporate and legal requirements
Utilise in-house technology to test candidates' skills and to cross-train if required
Minimise time spent with non-core candidates
Accurately interpret clients' person specification and identify suitable candidates through effective job matching
Use persuasive ability to sell the job to the candidate and the candidate to the client
Communicate all requirements of the job to the candidate
Provide face-to-face pre-interview advice to all candidates
Follow up all placements to ensure retention of fee
Develop and maintain good relationships with core candidates to ensure loyalty
Maintain accurate and complete records on all clients and candidates into database
Ensure continuous growth of the candidate database whilst maintaining its integrity throughout all dealings
Ensure prompt billing and collections
5. Other tasks as assigned
Qualification Requirement :
Possess at least a diploma or equivalent academic/professional qualifications in business/marketing or related field of practice lines.
At least 3 – 4 years of professional experience in human resources or related services. International Company experiences a must.
Intermediate level in English in writing and negotiation skill
Skill Requirement :
Personal and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Customer and Personal Service — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Time Management — Adjusting actions in relation to others' actions.