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Strategic Store Leadership:
- Take the lead in managing both online and offline stores to drive sales revenue and uphold the highest standards of quality and service.
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Operational Excellence:
- Oversee the day-to-day operations of our clients stores, including merchandising, inventory management, and maintenance, ensuring a consistently exceptional customer experience.
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Process Enhancement:
- Develop, refine, and implement workflow and operational processes to enhance the performance of the retail team across various aspects, including sales, customer service, servicing, and store operations.
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Cost Management:
- Implement strategies to control and optimize operational costs, encompassing staffing, supplies, and services, while maintaining service quality.
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Performance Metrics and Improvement:
- Design, monitor, and evaluate performance metrics for the retail team. Take proactive actions based on data analysis to improve overall performance.
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Data-Driven Insights:
- Analyze data to gain insights into sales trends and customer behavior, leveraging this information to enhance sales strategies and elevate the customer experience.
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Team Development:
- Lead, forecast, recruit, and develop operations staff in alignment with company growth projections. Foster a culture of innovation and excellence within the team.
Requirements:
- A minimum of 5 years of hands-on experience in operations management.
- A proven track record of effectively managing operations while consistently delivering high-quality results.
- Exceptional critical thinking and problem-solving skills.
- A systematic, data-driven, and entrepreneurial approach to accomplishing tasks efficiently, even in resource-constrained environments.
- A proactive attitude with a strong bias for action and a willingness to challenge the status quo.
- Exceptional attention to detail and the ability to work independently in a fast-paced environment with changing priorities.
- Flexibility and willingness to travel as needed