JOB DESCRIPTION
Position: Section Manager / Department Manager (Store Manager)
Report to: Store Director
Working Place: HCMC
JOB SUMMARY:
As a Deputy Manager/ Section Manager, you are an integral part of the brand image. Your strong leadership skills and retail experience will set the example for your team while managing the department in accordance with company standards, working closely with the regional team to achieve the store's objectives and support the entire team.
MAIN RESPONSIBILITIES:
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Commercial/Visual:
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To ensure that the shop-floor layout and new lines are merchandised according to the company guidelines.
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Analyze daily Information and reacts to it accordingly.
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To be in charge of planning the commercial and visual activity of the store in a daily/ weekly/seasonal manner.
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Work alongside the management team to ensure that the best RFID practice is in place at all times.
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Control products level in the store.
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Customer Service:
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To ensure a high level of customer service is offered in the store. Monitor and support customer service action plans.
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To solve and manage customer issues as they arise and refer to the senior management team when necessary. To understand and reinforce the company return policy. To support customer service with product knowledge and awareness of the following;
- New arrivals
- Replenishment of best sellers
- Offering alternatives
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Shop-floor & Sales Management:
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Manage and motivate the team to increase sales and ensure efficiency.
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To be aware of the daily and monthly budgets to meet and exceed them.
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To communicate with the management team on a daily basis with information regarding personnel and product.
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To ensure standards are maintained during the day and at closings.
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Team Management:
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To lead and keep a high level of motivation within the department.
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To guarantee the adequate induction and follow up on training for new team members.
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To assist in the development and retention of an effective team.
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To get involved in performance management of sales assistants (I.e. sickness/ absence, lateness, returns to work, etc).
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Health & Safety:
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To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens.
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To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.
JOB REQUIREMENTS:
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Passionate, curious, motivated and dynamic, with something different to contribute.
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Detail-oriented, creative and proactive and are looking for a challenging yet rewarding career in fashion.
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Able to multitask between your key responsibilities.
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Love fashion and celebrate self-expression.
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Excellent analysis, prioritization and organizational skills.
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Have a track record of commerciality, people management and an understanding of customer service.
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Minimum 3 years of experience in (fashion) retail.