Senior Manager, Corporate Relationship Management
Key Accountabilities (1)
1. KYC: - Organize to collect information, analyze the micro market in the area, customer information to understand characteristics, needs of market, competitive banking products ... in USME segment / focus sub-segment and acknowledge customers in managed portfolio. - Build relationships with (related partners ...) associations, state agencies, ... in the locality to find and exploit potential resources 2. Product and Price: - Manage and support SRM và RM USME on consulting all products and services, Product packages, business programs, Derivative products and other products for USME customers. - Manage the list of products / business programs according to CIBG's direction 3. Sales and Services: 3.1. Make a sales plan for the team: - Assign appropriate member according to sales plan, segment / sub-segment capabilities and knowledge - Deploy business activities, policies, and customer care services to team members, support member to implement, monitor and evaluate performance results. 3.2. Financial consulting: - Supporting and guiding team members to develop relationships with customers, consulting optimal financial solutions for customers on the basis of understanding customer status and in-depth knowledge of industry developments 3.3. Manage customer book: - Manage the team's existing customer book (in terms of sales, quality, structure ...), promote selling / cross-selling to increase book efficiency according to the target, strategic orientation of CIBG 3.4. Customer service Control and ensure the product and service delivery of the staff in charge according to the process, commitment to quality of service (TAT / SLA ...), convey CVP to the customer, contribute to increasing customer experience and satisfaction at TCB/ Ensure the provision of products and services by the staff in charge according to the process, commitment to quality of service (TAT / SLA ...), convey CVP to customers, contribute bring good experiences to TCB’s customers
Key Accountabilities (2)
4. Credit risk management: 4.1. Responsible for end-to-end credit risk management on the managed book of the team’s RM 4.2. Credit Appraisal Having responsible for credit appraisal with RM and Risk Management Division, propose credit