You will be a part of a group of passionate individuals who are committed to consistently delivering an excellent customer experience and who take pride in their expertise of company's product offerings and destinations.

As a Tailor-made Travel Team Leader you are focused on exceeding the agent’s expectations from start to finish by building the capacity of your team. Your goal is to ensure that your team have the tools they need to secure a sale and the know-how to use them. You have an integral role in building strong relationships with partners. You are an expert at building well crafted itineraries, in this case specializing in Japan as a destination. You are confident in making recommendations and able to coach your team to do the same. 

Responsibilities;

• Use well developed sales skills to meet your own personal target and coach team members to meet their personal targets 
• Consistently apply One Best Way for B2B enquiry handling including qualifying the enquiry, communication guidelines, inclusions and services, overcoming objections, and closing the sale 
• Build rapport with partners by engaging with them where they need us, be it by phone, email, text, chat/messenger, or video call 
• Ability to work on multiple tasks at the same time, completing within required time frame and quality standards.
• Ability to check team members’ bookings for accuracy and correctness and monitor for adhesion to the One Best Way
• Lead by example with sales steps, discipline follow up, individual sales targets, high focus on accuracy and quick turn around times
• Address and tackle any barriers to sale in your team 
• Understand all wage packages and KPI calculations
• Develop strategies to achieve business results and contingencies to achieve those results
• Understand the PNL of your business and the cost and opportunity your team present to company.

About you;

• A degree in tourism and hospitality is an advantage.
• Minimum 1-year experience in the tourism industry or inbound tourism is desirable.
• Expert knowledge of Japan as a destination is essential
• Fluent in both written and spoken English is required and other European languages would be an advantage.
• Proven experience of meeting and exceeding sales targets and KPI's
• Advanced computer skills and the ability to confidently learn new computer systems 
• You are able to work shift work and flexible hours to meet customers expectation and be available during some of their business hours. 

You will be a part of a group of passionate individuals who are committed to consistently delivering an excellent customer experience and who take pride in their expertise of company's product offerings and destinations.

As a Tailor-made Travel Team Leader you are focused on exceeding the agent’s expectations from start to finish by building the capacity of your team. Your goal is to ensure that your team have the tools they need to secure a sale and the know-how to use them. You have an integral role in building strong relationships with partners. You are an expert at building well crafted itineraries, in this case specializing in Japan as a destination. You are confident in making recommendations and able to coach your team to do the same. 

Responsibilities;

• Use well developed sales skills to meet your own personal target and coach team members to meet their personal targets 
• Consistently apply One Best Way for B2B enquiry handling including qualifying the enquiry, communication guidelines, inclusions and services, overcoming objections, and closing the sale 
• Build rapport with partners by engaging with them where they need us, be it by phone, email, text, chat/messenger, or video call 
• Ability to work on multiple tasks at the same time, completing within required time frame and quality standards.
• Ability to check team members’ bookings for accuracy and correctness and monitor for adhesion to the One Best Way
• Lead by example with sales steps, discipline follow up, individual sales targets, high focus on accuracy and quick turn around times
• Address and tackle any barriers to sale in your team 
• Understand all wage packages and KPI calculations
• Develop strategies to achieve business results and contingencies to achieve those results
• Understand the PNL of your business and the cost and opportunity your team present to company.

About you;

• A degree in tourism and hospitality is an advantage.
• Minimum 1-year experience in the tourism industry or inbound tourism is desirable.
• Expert knowledge of Japan as a destination is essential
• Fluent in both written and spoken English is required and other European languages would be an advantage.
• Proven experience of meeting and exceeding sales targets and KPI's
• Advanced computer skills and the ability to confidently learn new computer systems 
• You are able to work shift work and flexible hours to meet customers expectation and be available during some of their business hours.