USER RESEARCHER (e-Commerce)

Location Ho Chi Minh City
Industry
Category Design/Architect
Job type Permanent
Consultant email thanh.nguyenxuan@manpower.com.vn
Consultant contact no 0902814280
Date posted Jan 12, 2023

​​Responsibilities:

  • As a User Researcher, you will be responsible for research goals through project management and delivery of actionable insights which integrate into Lazada's product design practice.

  • Oversee the design and execution of usability testing for Lazada Design Studio.

  • Conduct Quantitative & Qualitative research – knowledge of at least one methodology is required.

  • Draft questionnaires and script surveys and develop discussion guides.

  • Present research findings and translate them into actionable recommendations using MS PowerPoint.

  • Work cross-functionally with relevant stakeholders (Product Managers, UX Designers), vendors and other collaboration teams.

  • You will be based in Vietnam and work under the regional User Research team.

Requirements:

  • Experience of 3 to 4 years (can be more) of working in a research or insights agency in a QUALITATIVE or QUANTITATIVE research role, with knowledge or understanding of UX research

  • Experience in designing and conducting qualitative or quantitative research through a variety (or at least some) of the methods e.g. Surveys, Ethnography, In-depth Interviews (IDIs), Focus Group Discussions (FGDs) and Online Communities/Diaries

  • xperience in Concept Testing, U&A (Usage & Attitude) and Usability Testing studies using Usability Testing tools

  • Comfortable with the execution of the entire project cycle for research studies

  • Competent in data visualization and storytelling in MS PowerPoint from multiple data sources synthesis

  • Strong Project Management capabilities, managing timelines and stakeholder communication

  • Fluent in written and spoken English

  • Must have a stable internet connection (Working from home (working remotely), flexible to come into the office once in a while)

  • Independent & a self-starter, taking initiative to keep relevant partners in the loop

  • Required skill(s): Advanced computer navigation skills, MS Office

  • Experience with user behaviour in e-commerce or digital products is good to have

Benefits:

  • Salary: Negoti

  • 100% salary during the probationary period.

  • Participating in social insurance, health insurance and unemployment insurance according to the state's regime.

  • Holidays and Tet holidays according to state regulations.

  • Professional, dynamic and creative environment.