1. Job Responsibilities:
- Collecting/acting on customer & market data and insights;
- Managing all projects related to the customer experience, develop digital channels development strategy and new digital touch points development
- Keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders
- Leveraging approaches in customer experience, loyalty programs, sales and marketing strategies
- Executing multi-channel excellence/digital through meaningful customer engagement
- Recruit, build and develop an engaged, competent and effective team
2. Job Qualifications:
- Bachelor’s degree or Master’s degree
- At least 12 years of relevant experience
- A wealth of experience in customer experience, digital transformation, continuous improvement & project management
- Strong leadership and interpersonal skills
- Strong stakeholder management skill
- Fluent in English