​MAIN RESPONSIBILITIES:

-       Reviewing customer orders

-       Arrange dispatch from warehouses

-       Mark up drawings with customers measurements

-       Communicating with customers on Zendesk

-       Monitoring stock availability and delivery timelines

-       Process returns and refunds

-       Maintaining sales order documentations

REQUIREMENTS:

-         Excellent English communication with a focus on reading, writing and perfect grammar.

-         Minimum of 2 years’ experience in hospitality or customer service,

-         Experience dealing with western customers or working with western brand highly regarded.

-         Solid understanding of customer behaviors.

-         Problem solving skills

-         Bachelor's Degree or higher.

​

BENEFIT PACKAGE

-         15 days annual leave

-         13th Month bonus

-         2-month probation with 85% salary

-         Full Social insurance according to Labour Law, starting at probation period

-         Private health insurance

-         Meal allowance 730,000 VND

-         English environment teams, training opportunities and many more