RESPONSIBILITIES
Manage client’s online portfolio, including pricing, promotions, and campaigns across eCommerce platforms.
Collaborate with clients and stakeholders to create deployment plans for pricing, promotions, and campaigns (monthly/quarterly/half-yearly).
Conduct competitive benchmarking and identify best practices to drive sales growth.
Set KPIs for pricing and promotions; collaborate with analytics team to review reports and implement corrective actions.
Implement product and promotional content from client asset libraries and ensure local market adaptations.
Analyze content performance and translate findings into actionable recommendations to optimize site/app content.
Work with local teams to prioritize site and promotional content needs.
Proactively review campaign, content, and customer service reports to identify key insights and improvements.
Coordinate with campaign strategy, content management, and customer service teams to incorporate findings into future actions.
Handle customer service queries, complaints, and work with brands/external partners on product details (e.g., ingredients, expiry dates).
Required:
3+ years in digital commerce, e-commerce, digital sales, or sales & marketing.
Bachelor’s degree in business management, or quantitative/technical fields.
Strong communication and content analytics skills.
Proficiency in MS Excel and data processing tools.
Experience with content management systems, commerce platforms, and content uploading.
Working knowledge of Google Analytics and eCommerce platforms (e.g., Lazada, Shopee, Amazon).
Experience managing pricing, promotions, or similar trade/marketing activities.
Experience managing CPA ads (e.g., Facebook, Google).
Ability to manage client relationships and expectations, with strong English communication skills.
Highly organized, detail-oriented, results-driven, with a high degree of confidence in client interactions.
Understanding of sales & marketing in consumer goods/consumer durables or related sectors.
Keen awareness of digital commerce trends and a strong desire to learn and upskill.