RESPONSIBILITIES

Finance:

• Build sales plan to achieve monthly and annual targets (enrolment, revenue, class size, EBITDA,…)
• Optimize utilization of classrooms and expand the customer base
• Control ASA staff cost as well as ASA operations cost
• Propose innovative ideas in management & operations to maximize work efficiency while saving costs

Sales & Services:

Sales:

• Implement sales and marketing plans to meet sales targets
• Focus on improving NPS and learning quality to increase WOM and referrals, rotational rates
• Systemize all processes of sales and customer care that satisfy targeted customers
• Balance between learning quality, class size and number of class opening based on shifts

Service:

• Ensure Parents/Students are provided with the best service quality
• Optimize process to receive and handle customer feedback/complaints
• Propose activities to improve customer service.

Business Development:

• Stay updated with competitor and learner’s needs to provide initiatives and participating in product & service development
• Stay updated with market trends to analyze and propose suitable business development plans
• Cooperate with business development department to expand through new campuses

Relationship:

• Build a friendly and collaborative workplace both within ASA teams and other departments on a “One Team – One Goal” basis
• Actively build and develop relationships with partners and local authorities to support for sales & marketing activities

Training and Development:

• Optimize ASA human resources in every campus to run daily operations smoothly
• Build and implement ASA team engagement & career development plan
• Develop sales /care training/mentoring/coaching plan

Standard Operating Procedure (SOP):

• Standardize Sales and Care procedures both in written documents and in ASA software, in accordance with desired outcomes for each student group.
• Train ASA workforce on daily operations as well as on new sales campaigns.
• Perform formal and informal checks on ASA work to assess the performance of the team.

COMPETENCIES

• At least 5 years of experiences in sales management at senior level in education/ retail field, with a team size of 100 headcounts above
• A demonstrated excellent track record for sales achievements
• Excellent customer service mindset; possess strong business acumen
• Ability to interact and influence senior management team members
• Ability to motivate and influence people
• Excellent communication skills
• Ability to sales training

REQUIRED BACKGROUND & ATTITUDE

• Education: BA/BS degree in majors of Business Management/ Marketing/ Social Sciences… or relevant field; MA/MS will be preferred
• Nationality: Vietnamese
• Attitude: positive, high sense of responsibility, hands-on & detail-oriented, result-oriented, self-motivation, quick-learner
• Language: English
• Computer skills: Office