Client Services Associate (Night-Shift 3:00 AM - 12:00 AM)

Location Ho Chi Minh
Industry Professional Services/Consulting
Category Customer Service, HR
Job reference 17008
Job type Permanent
Consultant email chuong.nguyentran@manpower.com.vn
Date posted Nov 08, 2024

As a Client Services Associate (Expert Matching Team) , you'll play a crucial role in recruiting the right experts to consult on our clients' projects. This role requires strong communication and problem-solving skills, along with the ability to identify suitable expert candidates and employ creative sourcing strategies.

RESPONSIBILITIES

Project Understanding and Ideal Expert Profile Identification

  • Gain a thorough understanding of client project needs based on main topics and client characteristics.
  • Identify the best-fit expert profile based on key project requirements, including industry focus, target companies, relevant departments, seniority level, and specific expertise.

Recruiting Expert Candidates (Main Focus )

  • Source ideal expert profiles across multiple platforms (LinkedIn, local recruitment platforms, internal databases, professional networks).
  • Reach out to experts through phone, email, LinkedIn, and other channels to invite them to consult for clients on specific topics.
  • Screen and vet expert candidates to assess their expertise and experience before connecting them with our clients.
  • Manage scheduling for client-expert interviews and build relationships with experts for future collaborations.

REQUIREMENTS

Background

  • Undergraduate degree
  • 1-3 years of professional experience in sales, recruitment, client service, or related fields
  • Fluency in English (both verbal and written) – Able to communicate confidently with a diverse network of experts across APAC
  • Additional language skills are a plus!

Competencies

  • Adaptability in a fast-paced environment
  • Goal-oriented and KPI-driven – Committed to achieving targets, with a proactive approach to growth and success.
  • R results-focused – Consistently track, measure, and improve to meet and exceed goals.
  • Problem-solving minds – Skilled at identifying and addressing gaps between goals and outcomes.
  • Collaborative approach – Open to seeking support and working with the team to achieve the best results.

WORKING HOURS

  • 3:00 AM - 12:00 AM (Indochina Time, GMT+7)

You will work five days a week, from Monday to Friday.