As a Client Services Associate (Expert Matching Team) , you'll play a crucial role in recruiting the right experts to consult on our clients' projects. This role requires strong communication and problem-solving skills, along with the ability to identify suitable expert candidates and employ creative sourcing strategies.
RESPONSIBILITIES
Project Understanding and Ideal Expert Profile Identification
- Gain a thorough understanding of client project needs based on main topics and client characteristics.
- Identify the best-fit expert profile based on key project requirements, including industry focus, target companies, relevant departments, seniority level, and specific expertise.
Recruiting Expert Candidates (Main Focus )
- Source ideal expert profiles across multiple platforms (LinkedIn, local recruitment platforms, internal databases, professional networks).
- Reach out to experts through phone, email, LinkedIn, and other channels to invite them to consult for clients on specific topics.
- Screen and vet expert candidates to assess their expertise and experience before connecting them with our clients.
- Manage scheduling for client-expert interviews and build relationships with experts for future collaborations.
REQUIREMENTS
Background
- Undergraduate degree
- 1-3 years of professional experience in sales, recruitment, client service, or related fields
- Fluency in English (both verbal and written) – Able to communicate confidently with a diverse network of experts across APAC
- Additional language skills are a plus!
Competencies
- Adaptability in a fast-paced environment
- Goal-oriented and KPI-driven – Committed to achieving targets, with a proactive approach to growth and success.
- R results-focused – Consistently track, measure, and improve to meet and exceed goals.
- Problem-solving minds – Skilled at identifying and addressing gaps between goals and outcomes.
- Collaborative approach – Open to seeking support and working with the team to achieve the best results.
WORKING HOURS
- 3:00 AM - 12:00 AM (Indochina Time, GMT+7)
You will work five days a week, from Monday to Friday.