A. MAIN RESPONSIBILITIES
I. Manage Customer Call Center (CRM):
- Train & manage customer call center on hotline and social media channels.
- Handle customers inquiries
- Drive call center to achieve digital lead quality & manage dealers' compliance to process of Lead follow up, lead record on Salesforce
II. Retail Marketing:
_ Work losely with each and every Dealer to consolidate nationwide annual retail marketing plans and budget of all dealers.
_ Review store visual of Dealer showroom, marketing campaign.
_Review Retail Marketing