Dispute Coordinator

Location Ho Chi Minh City
Industry Transportation & Logistics
Category Customer Service
Job reference CON2024119
Job type Contract / Long and Short Term
Salary Negotiable
Consultant email thao.nguyenphuong@manpower.com.vn
Consultant contact no 0974 79 79 19
Date posted Oct 24, 2024

​RESPONSIBILITIES

  • Manage work distribution to meet KPI targets.

  • Handle daily emails and calls regarding invoice disputes from internal and external parties.

  • Reallocate issues to the appropriate resolver as needed.

  • Resolve disputes, issue credit notes, and invoices when applicable.

  • Close disputes and notify customers of resolutions.

  • Address customer inquiries and concerns efficiently.

  • Ensure adherence to best practices in dispute resolution procedures.

  • Log and oversee all dispute matters to ensure requests are fulfilled.

  • Provide data tabulation for management review.

  • Achieve Global KPI/TAT with case-solving time under 5 days.

  • Complete all queries submitted.

REQUIREMENTS

  • College/Bachelor's degree in Sea Transportation, Export-Import, International Business, Foreign Trade, etc.

  • 2 years of experience in a similar position in a shipping company or freight forwarder.

  • Hard-working, customer service mindset, proactive, team player, able to work under tight deadlines, and attentive to details.

  • Skill: Problem-solving, good communication, time management.

  • Good English communication skill.

  • Intermediate level of MS Office.