RESPONSIBILITIES
Manage work distribution to meet KPI targets.
Handle daily emails and calls regarding invoice disputes from internal and external parties.
Reallocate issues to the appropriate resolver as needed.
Resolve disputes, issue credit notes, and invoices when applicable.
Close disputes and notify customers of resolutions.
Address customer inquiries and concerns efficiently.
Ensure adherence to best practices in dispute resolution procedures.
Log and oversee all dispute matters to ensure requests are fulfilled.
Provide data tabulation for management review.
Achieve Global KPI/TAT with case-solving time under 5 days.
Complete all queries submitted.
REQUIREMENTS
College/Bachelor's degree in Sea Transportation, Export-Import, International Business, Foreign Trade, etc.
2 years of experience in a similar position in a shipping company or freight forwarder.
Hard-working, customer service mindset, proactive, team player, able to work under tight deadlines, and attentive to details.
Skill: Problem-solving, good communication, time management.
Good English communication skill.
Intermediate level of MS Office.