​Key Responsibilities

• Provide timely technical support to users via phone, email, remote tools, or in person.

• Troubleshoot hardware issues including laptops, desktops, printers, and basic networking problems.

• Support and maintain Microsoft 365 services (e.g., Outlook, Teams, OneDrive, SharePoint).

• Install, configure, and maintain company-approved software and applications.

• Log, track, and follow up on helpdesk requests using the regional ticketing system.

• Coordinate with external vendors or IT Leader for advanced technical issues.

• Assist with IT asset inventory and user onboarding/offboarding processes.

• Document technical solutions and user guides for recurring issues.

Requirements

• University degree in Information Technology, Computer Science, or a related field.

• Strong knowledge of Microsoft Office 365 tools and features.

• Familiarity with common IT hardware such as laptops, printers, network devices, etc.

• Knowledge about network device configuration with: switch, router, firewall…

• Strong problem-solving skills and willingness to learn new technologies.

• Ability to work independently and as part of a team.

• Good communication skills.

• Honest, responsible, and able to handle confidential information.

• Ambitious and motivated to build a career in the IT field.

• English is a bonus point

Benefits

• Competitive salary with regular performance reviews and salary adjustments.

• Full social insurance, health insurance, and unemployment insurance as per local regulations.

• Annual leave and public holidays in accordance with labor laws.

• Access to internal training sessions and support for professional certifications.