Information Technology Help Desk

Location Ho Chi Minh City
Industry Information & Communications Technology (ICT)
Job reference CON202566
Job type Contract / Long and Short Term
Salary 12 - 14 mil
Consultant email bich.dao@manpower.com.vn
Consultant contact no 0339227549
Date posted Jul 09, 2025

Key Responsibilities

  • Provide timely technical support to users via phone, email, remote tools, or in person.

  • Troubleshoot hardware issues including laptops, desktops, printers, and basic networking problems.

  • Support and maintain Microsoft 365 services (e.g., Outlook, Teams, OneDrive, SharePoint).

  • Install, configure, and maintain company-approved software and applications.

  • Log, track, and follow up on helpdesk requests using the regional ticketing system.

  • Coordinate with external vendors or IT Leader for advanced technical issues.

  • Assist with IT asset inventory and user onboarding/offboarding processes.

  • Document technical solutions and user guides for recurring issues.

Requirements

  • University degree in Information Technology, Computer Science, or a related field.

  • Strong knowledge of Microsoft Office 365 tools and features.

  • Familiarity with common IT hardware such as laptops, printers, network devices, etc.

  • Knowledge about network device configuration with: switch, router, firewall…

  • Strong problem-solving skills and willingness to learn new technologies.

  • Ability to work independently and as part of a team.

  • Good communication skills.

  • Honest, responsible, and able to handle confidential information.

  • Ambitious and motivated to build a career in the IT field.

  • English is a bonus point

Benefits

  • Competitive salary with regular performance reviews and salary adjustments.

  • Full social insurance, health insurance, and unemployment insurance as per local regulations.

  • Annual leave and public holidays in accordance with labor laws.

  • Access to internal training sessions and support for professional certifications.