Key Responsibilities
Provide timely technical support to users via phone, email, remote tools, or in person.
Troubleshoot hardware issues including laptops, desktops, printers, and basic networking problems.
Support and maintain Microsoft 365 services (e.g., Outlook, Teams, OneDrive, SharePoint).
Install, configure, and maintain company-approved software and applications.
Log, track, and follow up on helpdesk requests using the regional ticketing system.
Coordinate with external vendors or IT Leader for advanced technical issues.
Assist with IT asset inventory and user onboarding/offboarding processes.
Document technical solutions and user guides for recurring issues.
Requirements
University degree in Information Technology, Computer Science, or a related field.
Strong knowledge of Microsoft Office 365 tools and features.
Familiarity with common IT hardware such as laptops, printers, network devices, etc.
Knowledge about network device configuration with: switch, router, firewall…
Strong problem-solving skills and willingness to learn new technologies.
Ability to work independently and as part of a team.
Good communication skills.
Honest, responsible, and able to handle confidential information.
Ambitious and motivated to build a career in the IT field.
English is a bonus point
Benefits
Competitive salary with regular performance reviews and salary adjustments.
Full social insurance, health insurance, and unemployment insurance as per local regulations.
Annual leave and public holidays in accordance with labor laws.
Access to internal training sessions and support for professional certifications.