Professional Services/Consulting jobs
Found 2 jobs
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- Ho Chi Minh
- Posted 15 days ago
WE WANT YOU Develop training initiatives for both new recruits and current agents, emphasizing product understanding and customer service expertise. Produce and update training resources such as manuals, handbooks, and presentations. Assess the efficiency of training schemes and suggest enhanceme...
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- Ho Chi Minh
- Posted 15 days ago
WE NEED YOU: ✔ Monitor agents' interactions and cases across various contact points to assess team performance and monitor the quality of customer support. ✔ Participate in calibration sessions to assess agent performance. ✔ Recognize shortcomings in agents' performance and offer constructive fe...