Dịch vụ chuyên nghiệp, tư vấn việc
Đã tìm thấy 2 việc làm
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- Hồ Chí Minh
- Đăng thông tin 14 ngày trước
WE WANT YOU Develop training initiatives for both new recruits and current agents, emphasizing product understanding and customer service expertise. Produce and update training resources such as manuals, handbooks, and presentations. Assess the efficiency of training schemes and suggest enhanceme...
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- Hồ Chí Minh
- Đăng thông tin 14 ngày trước
WE NEED YOU: ✔ Monitor agents' interactions and cases across various contact points to assess team performance and monitor the quality of customer support. ✔ Participate in calibration sessions to assess agent performance. ✔ Recognize shortcomings in agents' performance and offer constructive fe...