​RESPONSIBILITIES:

• Train, motivate, and lead after-sales teams to achieve set objectives and targets

• Work with our After-Sales Partner. Co-work and monitor them to offer good customer service to end-users together.

• Review Open RMA

- Monitor and push ASP to update every case status on system within 24 hours w/o any delay. Track and push the process of pending RMA

- Review Open RMA TAT and improve the TAT time

• Control key parts return

• Provide periodic reports to management on all after-sales activities

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REQUIREMENTS:

• 5+ years of after-sales service related experience is required; IT product & gaming background is preferred

• Language Requirement: English and Vietnamese (All the training is in English)

• Personality Traits: Optimistic, high-EQ, aggressive, logical