Role: Executive Director – Head of Collections & Recovery – Banking 
About the Client: The largest private bank and financial group in Vietnam.

Role and Responsibilities:
•    Develop, optimize the strategies & Oversee bank-wide debt collection operations, including call centers, field visits, skip-tracing, legal recoveries, and collateral sales.
•    Develop behavioral collection strategies and provide feedback to improve approaches.
•    Optimize cost-of-collection/recovery ratios and motivation systems for different teams.
•    Manage end-to-end collections from early to late stages.
•    Collaborate with various Divisions, such as Retail, SME, Corporate Business lines, Risk Management, Finance, HR, IT, and Operations.
•    Ensure compliance with relevant laws, regulations, and contractual agreements.

Qualifications:
•    Bachelor’s degree (preferably a master’s) in Business, Statistics, Economics, or related fields.
•    Minimum 10 years of management experience in debt collections or recoveries.
•    Experience managing 500+ full-time employees.
•    Strong people management, mentoring, and leadership skills.
•    Familiarity with collection and telecom software.
•    Exposure to PDS, sim-gateways, robotics, and generative AI/ANI.
•    Excellent written, verbal, and presentation skills.