Key Responsibilities

​Invoice Receiving and Document Management (50%)

• Central receiver of hardcopy invoices, maintain tracking file and archiving

• Validation of invoice and supporting documents softcopies vs hardcopies

• Scans invoices – for change management mitigation for items not possible to move to the new ways of working

• DocAdmin approver for Requests for Payment documentations in eMarketplace

• Supports any bank coordinating activities with physical requirement, e.g. Cheque dispatch

• Retrieval of 3rd party vendor invoices for audit purposes

• Ensure that all KPIs are met on a daily / monthly basis for all AP processes.

• Ensure that all scheduled reports and activities are executed and validated on time.

Stakeholder Management/Customer Service/L3 Helpdesk Escalation (10%)

• Deliver service excellence and maximize customer service satisfaction

• Identify, resolve and communicate critical user support issues in a timely manner.

• Execute Voice of the Customer (VOC) action plan from different stakeholders

• Maintain professional attitude during service delivery and resolution of issues

• Ensure proper and timely escalation of issues so that they are resolved to meet internal and external expectations

• Use a considerable amount of discretion in escalating issues to appropriate parties – co-workers, team leads and process managers

Quality Management (10%)

• Ensure issues are properly documented, prioritized, tracked, and resolved within the Service Level Agreements (SLA)

• Perform root cause analysis on recurring and/or quality issues or Identify action plan for quality improvement

• Work with Third Party Service Providers and different business functions for action planning and execution

• Participate in Daily Management Systems to assess capacity, issues and focus areas

Continuous Improvements (10%)

• Support Regional and Global strategies and projects that require impact assessments, testing and implementation

Audit and Compliance (10%)

• Maintain documentation to satisfy internal and external audit requirements

• Ensure current processes, systems, databases and information security are up to date and comply with current legislation

• Assist in audit and legal compliance as required

• Support Audit and Compliance needs and requirements

Professional Development & Team Performance (10%)

• Meet training responsibilities by attending scheduled trainings

• Develop, maintain personal knowledge base of and adhere to procedures, business processes, and relevant application systems of own area of responsibility

• Seeking opportunities to improve knowledge, skills, and performance

• Be receptive to developmental feedback and strive to eliminate discrepancies between required competencies and current abilities.

Team Performance

• Contribute to team effort and assist co-workers as needed to balance workloads

• Help to create a work atmosphere conducive to a high degree of integrity and teamwork

• Work both independently and as a team member

• Cross train with other processors to provide backup and knowledge of other business areas

• Participate in organizational activities promoting CREDO and team engagement

Required Qualifications

• Academic background: Appropriate University/bachelor’s degree qualification is essential. A recognized qualification in procurement or R2P process would be considered an asset

• Experience: Required years of related experience: 1-3 Years

• Languages: English

• Demonstrated proficiency with Procurement & Finance/Accounting processes (Requisitioning, PO, Invoicing, General Ledger)

• Must have demonstrated experience with data analysis.

• Strong written and oral communication skills with the demonstrated ability to interact with various levels of the organization.

• Strong MS Excel, PowerPoint, and Word skill