Role Responsibilities:
-    Lead a team of Product Experts providing consultancy services to the teams in Professional Services, Customer Success, Pre-Sales and Support.
-    Liaise with external and internal clients to analyse existing systems and workflow.
-    Occasional workshop sessions on site with selected prospects or clients where known product functionality is unlikely to cover all required aspects of the project and through this to both guide the proposed solution and to scope out the required product development.
-    Via project team and with some direct liaison with clients to understand and interpret requirements into the company’s software blueprint and workflow.
-    Identify options / configurations within the existing software for an optimised solution focusing on end user efficiency.
-    To present solution proposals to clients in conjunction with and in addition to the Project Teams including an element of pre-sales assistance.
-    Provide a solution validation checkpoint alongside the Product Team for Project Teams prior to presentation to clients.
-    Assess where current product limitations may be encountered and identify where and when changes to business practices or new software modifications are required as appropriate to deliver a “Best Practice” solution.
-    Work closely with the Development and Product teams to help specify modifications and provide input to product direction.
-    Create functional specifications and assist in creating technical specifications for software enhancements including assistance with development team in the estimation of development time/cost required.
-    To train and educate other Customer Service team members in analysing and writing functional specifications.
-    Provide internal and external training to users of a new solutions and workflows.
-    Work with Knowledge Services to improve processes and product knowledge across the whole company.
-    Ensure that the personal knowledge of the company’s products keeps pace with development and through documentation and training ensure this is disseminated to both PS and commercial teams.

Role Requirements:
Technical Expertise
-    Expert knowledge of one or more of the company’s software products including understanding of UI and Database Schema.
-    Understanding of solution design best practice and application to the Fashion Industry
Leadership
-    Strong team management and leadership skills to ensure the Technical Services Team provide excellent service to both internal teams and to customers
-    Provide regular feedback to team members on performance and progression.
-    Work closely with the Customer Services and Commercial teams to ensure quality and validity of solution design.
-    Provide continuous feedback to improve internal processes and product suite.
-    Work closely with Knowledge Services to improve processes and product knowledge across the whole team and company.
Analysis
Draw out client requirements utilizing a variety of techniques including:
-    Direct questioning
-    Pain-chain analysis
-    ‘Is, does, means’
-    Business process walk-throughs
-    Extracting from client-own documentation
-    Visio diagram mapping
-    Understand client requirements and design solutions based upon best practice, validity, and end user efficiency.
Solution Delivery
-    Lead and support the solution design of the company’s software involving all relevant stakeholders and ensuring technical feasibility, best practice, and end user efficiency.
-    Successfully run internal and client workshops and evidence output.
-    Present to clients digital solutions, demonstrating a strong understanding of the client and industry issues it helps to solve, and ‘bringing the solution to life’.
-    Discern the need for escalation and suggest solutions where appropriate.
-    Support multiple client projects and prospect Pre Sales, equally maintaining a professional approach to, and quality management of, each of the clients.
-    Assist in continuous improvement initiatives and execute client facing activities to ensure clients continue to get the most from the solutions.
-    Assist Support Teams with expertise relating to the company’s software to ensure issue resolution according to SLAs.
Communication & Relationship Building
-    Be able to communicate clearly and effectively in English, Cantonese, and Mandarin.
-    Communicate effectively and build strong working relationships with clients and internal employees at all levels.
-    Articulate and document technical requirements to the development team, ensuring the solution meets the client requirements and is delivered in the most effective manner.
-    Good stakeholder management client-side and internally.
-    Give compelling presentations up to and including board level.
Documentation
-    Write, own, and support internal and client-facing documentation. Ensure any key documentation is kept up to date, version controlled and formatted in a professional way meeting the agreed guidelines.
-    Product excellent solution design, process mapping and workflow documentation and presentations.
(Desirable)
-    Other SEA reading, writing and speaking language skills are an advantage.

------------------
Thông tin ngoài JD:
- Công ty: Coats Digital
- Website: https://www.coatsdigital.com/en/
- Sản phẩm: Các giải pháp phần mềm cho ngành may mặc
- Headcount: 2 - 1 base ở HN, 1 ở HCM
- Hybrid working, nhân viên tự do làm việc tại nhà & đi gặp khách hàng, chỉ lên công ty thỉnh thoảng để họp và/hoặc tiếp khách
- Nhà máy: Mỹ Hào, Hưng Yên
- Thời gian làm việc: 8h-5h T2-T6
- Vị trí tuyển mới
- Báo cáo trực tiếp: Solution consulting manager, East Asia - based ở Thái Lan
- Vị trí làm độc lập, hiện tại chưa quản lý team
- Yêu cầu bắt buộc:
   + Kinh nghiệm pre-sales/technical/sales trong mảng software cho ngành may mặc
   + Kĩ năng tư vấn, xây dựng giải pháp, follow project, 1 chút kĩ năng sales thuyết phục khách mua hàng
   + Tiếng Anh tốt
   + Kiến thức, background IT được ưu tiên
   + Độ tuổi 35 trở lên
- Phúc lợi:
   + Lương base 70tr gross, có thể nego lên tầm 75
   + Tháng 13
   + Commission 
   + Thẻ điện thoại cấp mới do công ty chi trả chi phí, thẻ taxi, phương tiện công ty sắp xếp khi cần thiết
   + BHXH full lương
   + BHSK 24/7 mua cho cá nhân và 2 người phụ thuộc
   + AL 15 ngày
- Phỏng vấn: 2-3 vòng (Hiring manager, Professtional service director, Regional HRBP optional)