Customer Support Engineer (PCB Division) – Korean Speaking

Responsibilities:

Carry out professional on-site or remote support activities and close service calls effectively and efficiently.
Carry out quality installation, Preventive Maintenance (PM) according to schedule.
Make timely reporting of issues and problems according to the company standards and guidelines.
Manage and handle spare parts (truck account) effectively and efficiently according to Company standards and guidelines.
Participate and manage the new product release process as required.
Participate to improve customer satisfaction and achieve competition mindset by finding out and communicating to management the needs and requirements of customers and competitor activities.
Initiate, identify and participate in internal processes re-engineering projects to achieve cost reduction and efficiently improvement (eg. MTTR, MTBF, spare parts usage, etc.).
Prepare quality documentation as required by the company standard and guideline.
Participate in the sales support demonstration and presentation as required.
Participate and take on additional assignments and projects as required.

Requirements: