Location: Thailand

Responsibilities:

· To ensure that the team performance meets all agreed client SLA’s and performance parameters

· Ability to observe, analyze and give constructive feedback.

· Ability to identify training needs of quality teams and accordingly impart training to team members

· Identify areas of concern & under performance and take corrective active

· Ensure quality reporting and work with operations to build highly effective measurement and reward system based on data.

Qualifications / Skills

· Bachelor’s Degree in any related fields with at least 2 years of working experience as SME

· Has COMO and content moderation background

· Great analytical, logical reasoning, and numerical skills

· Ability to handle multi-tasks

· Knowledge about current affair and social media

· Effective communication skill with excellent in oral and written English communication

· Proficient in Microsoft Office especially excel, power-point and MIS

· Flexible in working in all shifts as per business requirement