Workplace Service Analyst

Địa điểm Thành phố Hồ Chí Minh
Ngành nghề
Mã số 11392
Loại công việc Cố định
Email liên hệ
Ngày đăng May 26, 2022
1. Key responsibilities:
  • Technical Support:  Involved in Incident, Problem and Service Request Management. Provide worka-rounds and solutions based on Service Level Objectives. In the case of Problem Management, collaboration with IM&T Competency Centers or Solution teams to ensure timely corrective actions and testing by other users. Propose or recommend IM&T Services modifications to reduce user impact. Refer more complex prob-lems to problem managers and/or senior level.
  • Communication: Clarify tickets logged with requesters and communicate about resolution progress. Ensure satisfactory customer service and prompt response times to the requesters. Sh