Workplace Service Analyst

Địa điểm Thành phố Hồ Chí Minh
Ngành nghề
Mã số 11392
Loại công việc Cố định
Email liên hệ ngan.huynh@manpower.com.vn
Ngày đăng May 26, 2022
1. Key responsibilities:
  • Technical Support:  Involved in Incident, Problem and Service Request Management. Provide worka-rounds and solutions based on Service Level Objectives. In the case of Problem Management, collaboration with IM&T Competency Centers or Solution teams to ensure timely corrective actions and testing by other users. Propose or recommend IM&T Services modifications to reduce user impact. Refer more complex prob-lems to problem managers and/or senior level.
  • Communication: Clarify tickets logged with requesters and communicate about resolution progress. Ensure satisfactory customer service and prompt response times to the requesters. Sh