Application Support – French Speaking

Địa điểm Hồ Chí Minh
Ngành nghề Công nghệ, Công nghệ thông tin và truyền thông (ICT)
Category Customer Service, Operations
Mã số 14762
Loại công việc Cố định
Lương Negotiable
Email liên hệ huyen.nguyenngoc@manpower.com.vn
Ngày đăng Tháng tám 30, 2023
Job Description
- Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident
- Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team
- Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent
- Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions
- Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team
- Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user: produce training material, provide training on assigned scope of work

Job Requirements
- At least 4 years experiences in providing application support/ consulting to users in a customer focused environment
- Fluent in French and English is mandatory
- Experienced in SAP system (FICO module), Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, …) or any ERP systems
- Experience of analyzing and documenting user need and requirements
- Motivation, responsiveness, interpersonal, analytical
- Sense of service and customer orientation
- Someone who has a sense for training using digital tools is a plus