Strategy Development: Develop and implement comprehensive collection strategies that align with the company's goals and regulatory requirements. Collaborate with cross-functional teams to analyze data, assess risk, and optimize collection processes for various stages of delinquency.

Team Leadership: Manage and lead a team of collection professionals, including call center agents and field collectors. Provide clear direction, coaching, and performance feedback to ensure the team meets or exceeds collection targets and maintains a high standard of professionalism.