Role Purpose

The Vietnam Country Manager serves as the strategic leader and primary representative in Vietnam, overseeing all programs, operations, and partnerships within the country. This role ensures alignment with mission, vision, and global strategy while tailoring programs to the specific needs and context of Vietnam.

Key Roles & Responsibilities

1. Strategic Leadership and Partnership Development

   • Develop and execute Vietnam’s strategy, ensuring alignment with home office priorities and local needs.
   • Act as the primary representative of the organization in Vietnam, engaging with government entities, donors, partners, and beneficiaries to amplify the organization’s impact and visibility.
   • Build and nurture long-term relationships with international donors, corporate sponsors, government bodies, and local stakeholders to strengthen funding pipelines and facilitate program execution.
   • Develop and implement a partnership strategy that expands the organization’s work in Vietnam, ensuring alignment with its mission and values.
   • Advocate for the organization’s mission, ensuring compliance with local regulations and fostering a trusted reputation among stakeholders.

2. Program Development, Oversight, and Impact Evaluation

   • Lead the design, execution, and evaluation of programs to ensure they address community needs and deliver measurable outcomes.
   • Oversee program quality, accountability, and alignment with organizational goals and donor expectations.
   • Ensure robust systems are in place for monitoring program impact and outcomes, leveraging insights for continuous improvement.
   • Provide transparent and timely reporting to the home office, donors, and key stakeholders.

3. Financial and Operational Management

   • Oversee the country office’s budget, ensuring effective and efficient use of resources.
   • Ensure compliance with local laws, donor requirements, and organizational policies.
   • Establish and maintain operational standards, including reporting systems, procurement procedures, and quality assurance mechanisms.
   • Lead with integrity and accountability, fostering a culture of professionalism and transparency within the organization.

4. Team Leadership and Inspiration

   • Build and mentor a team of dedicated professionals, fostering a culture of collaboration, innovation, and shared success.
   • Align team performance with organizational strategies through clear goals, regular reviews, and recognition of achievements.
   • Develop and expand team capabilities using blended interventions such as knowledge sharing, mentorship, and end-of-project reviews (EOPR).
   • Be accountable for talent development, ensuring a robust talent pipeline and building bench strength for future leadership needs.

Performance Measurement Indicators

• NPS score
• Achievement of strategic milestones
• Number of key strategic partnerships developed or renewed (e.g., government, donors, corporate sponsors)
• Number of new funding opportunities explored or added to the pipeline
• Net promoter score of key stakeholders (e.g., decision-makers in government bodies)
• Completion of project milestones and timelines as agreed with government bodies
• Revenue and margin
• Utilization rate from utilization reports
• Engagement score
• Employee turnover rate

Experience:

• At least 7-10 years of experience in program management, leadership, or a senior management role, preferably in the NGO or development sector.
• Proven track record in fundraising, donor relations, and managing partnerships.

Skills:

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Financial and operational management expertise.
• Fluency in Vietnamese and English (written and spoken).

Knowledge:

• Familiarity with Vietnam’s development challenges and opportunities.
• Understanding of local regulatory frameworks governing NGO operations.
• Excellent understanding of the Vietnamese development landscape, including government policies, donor priorities, and the NGO sector.
• Proficiency in project management, budget management, and financial reporting.