Working location: Dist. 3 and Dist. 12
Salary: 9 - 11M VND + Allowance
Primary Role of Position:
This individual will become an expert in DiWeb and communicate with customers and their trading partners addressing technical, training, and business process needs, problems and concerns.
MAIN RESPONSIBILITIES:
· Answer support phone lines and emails
· Resolve technical issue/errors related to web services
· Train customers to use their web account
· Work with EDI mapping in upgrading EDI maps
· Track support inquires through the support CRM insuring the customer issue is resolved
· Follow-up on unacknowledged transactions
· Set-up and maintain EDI trading partner relationships as needed
· Any other duties as assigned by supervisor
REQUIREMENTS:
· Experience in Customer Service, Technical Support or related field preferred
· Strong communication skills both written and verbal; Ability to communicate thoughts and information clearly and concisely
· Must have a strong attention to detail; Careful about detail and thorough in completing work tasks
· Efficient able to handle and resolve client issues quickly and accurately
· Ability to work in a dynamic and fast-paced environment
· Skilled in Microsoft Office Suite
· Experienced or have knowledge in Customer Relationship Management (CRM)
. Willingly to work at weekends
. Working Time: 40 hours/Week, 9AM – 6PM and 3 days a week work in night shifts