​I. Job Responsibilities

1. Project planning: take part in project planning to provide the right business requirements that meet the business objectives & initiatives’ goals.

• Collaborate with stakeholders and cross-functional work with different business units to develop the business requirements and ensure effective implementation.

• Conduct research/ surveys to understand end-users’ insight related to their needs & experience regarding a function/ platform to be built.

• Conduct usability testing to ensure the UIUX is user-friendly and also meet with the requirement of business.

• Conduct analysis & work closely with the technical team to define the appropriate digital solution for solving business problems/opportunities.

• Understand business processes to revise, enhance or review & pre-approve related documents, process diagrams and wireframes conducted by IT.

• Be responsible for the deliverables of those business requirements to meet business expectation & timeline.

• Support in managing project plan which includes business requirements, design specifications and obtain the approvals.

2. Project delivery: take part in project management tasks according to the approved plan.

• Take lead in project administration tasks as assigned to keep the project moving forward i.e. setup meeting, do meeting minutes and follow up with action items, etc.

• Coordinate with IT & all other related stakeholders for provision of comprehensive project documentation, project delivery plan, cost estimation, testing & issue management, requirement cascading through the development life cycle.

• Assists in enforcement of project deadlines and schedules, project monitoring & reporting.

• Assist Delivery Manager to rollout new product/service. Such assistance may include project operations - training and coaching to user on how to use the application system, creating manuals or participating in User Acceptance Test, etc.

3. Change management activities: support in executing communications and change management activities for users.

• Provide product’s properties, unique selling points and how to use guideline to Digital Product Marketing team to ensure communication activities and training courses together with stakeholders are effective implementation.

• Receive inquiries and feedbacks from users to have better upgrades or enhancement. • Conduct surveys/ interviews to understand users’ insights and initiate relevant enhancements/ new functions to improve end-users’ experience.

• Monitor the performances of platforms/ functions to provide a suitable plan to improve digital matrix such as MAU, adoption rate, retention rate, etc.

II. Job Requirements

Qualifications

• Bachelor degree in Economics, Business Management, Banking & Finance, Marketing or relevant fields

• 2-4 years’ relevant experience in digital transformation, digital banking/finance, digital innovation Experience

• Experiencing in Business Analysist position, Project Management or other relevant experience of software/platform development or related working on Digital/Technical product, having insurance background is a plus.

• Experiencing of designing, creating and documenting software solutions; Having practical knowledge of project management is a plus.

• Experiencing of working in a fast-paced working environment.

Knowledge and skill

• Basic knowledge in project management and coordination skills

• Business Analyst skills, basic data analytics, good presentation and documentation skills

• Articulate, passionate, flexible and tenacious

• Analytics experience required, process modeling & visualization skills

• English Professional English fluency