Job Purpose The person in charge of the position of management, operation and supervision of activities related to office services in general at the Head Office building, complying with the regulations of the Bank to ensure the supply of goods and services, providing service quality and expected results according to the functions and tasks set out.

Key Accountabilities (1)

Responsible for managing all office service activities at the assigned headquarters buildings according to their respective functions and duties, including:

• Centralized documentation management throughout the Bank system, ensuring centralized management of all official dispatches, documents, and contracts to optimize searchability and access control.

• Manage and ensure the reception operations at the office, logistics, arrangement and hosting of agencies, partners and guests of the Bank in a respectful manner with appropriate ceremony etiquette. Coordinate with MKT to successfully organize the Bank’s events and internal/external business functions at the request of the Board of Directors.

• Manage general office services, including outsourcing from partners, ensuring service quality meets luxury office standards and maintains the quality of the Bank’s office buildings.

• Manage administrative expenditure to remain within budget while optimizing usage—including normative costs (electricity, water, etc.) and other administrative expenses for each period.

• Develop, guide and supervise implementation of internal rules and regulations of the Bank, and coordinate with managers at all levels and units to promote the Agile working culture across headquarters (e.g. working hours, meeting room usage, asset management, and shared space guidelines).

Key Accountabilities (2)

Responsible for:

• Acting as the top contact point, accountable to the Bank’s Board of Directors and relevant agencies for the management and operations of the assigned Building.

• Performing internal and external relations (within the Bank, subsidiaries/affiliates, and related agencies involved in the Building’s operations).

• Ensuring operational activities comply with policies, procedures, regulations, internal guidelines, and service-level commitments.

• Identifying operational risks, and coordinating with other units to develop methods for risk measurement, assessment, and mitigation.

• Managing and supervising the contractor’s service quality in building operations.

Key Accountabilities (3)

Human Resources Management:

• Resource Planning: Participating in headcount planning and coordinating human resources to ensure effective resource utilization.

• Training and Coaching: Leading the development and control of training/coaching programs tailored to the unit’s needs (complementing Bank-wide programs) to meet personnel quality goals.

• Successor Development: Identifying and preparing the next leadership team.
  
  Perform other tasks as assigned by the line manager or higher-level leadership.