Job Description
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Hold regular meetings with Supervisors and Technicians, either with the team as a whole or individually as required
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Ensure Service Technicians and Supervisors have the necessary skills, training & information to meet the KPI’s that they are set
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Develop individual performance and training plans for Service Technicians to meet the KPI’s that they are set
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Ensure Field Service Technicians and Supervisors are aware of monthly workloads & understand the departments KPI’s
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Ensure that service technicians and Supervisors performance is monitored daily and in line with the weekly service business KPI’s
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Manage the progression of Service Technicians through the Crown grading system as per the relevant policies
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Work with tech supports to develop them as a rich recruitment resource pool
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Undertake performance management in cases where performance fails to meet Company expectations
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Provide possible solutions to recovering debt prior to approval of any credit
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Input service job cards data entry accurately and in a timely manner before month end.
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Reduce the risk of injuries and specifically reduce the Lost Time injury Frequency Rate
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Ensure all customer complaints are dealt with in a timely fashion to the mutual satisfaction of both our customers and the Crown Service Department
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Ensure completion rates for all Preventive Maintenance Program types are achieved as per levels required
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Meet with, understand and address the needs of customers to help improve customer relations and retention while exploring potential business opportunities for Crown
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To answer customers’ calls, queries and complaints in prompt and professional way
Job Requirement
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Possess Engineering or equivalent degree.
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Have at least 4 years hands-on experience managing a team.
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Excellent customer service and communication skills.
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Experience in the Material Handling Equipment industry will be an added advantage.
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Willing to travel between Hanoi, Bac Ninh, Hung Yen and surrounding areas.