Job Responsibilities:

Provide helpdesk support and resolve problems to the employee’s satisfaction.
Monitor and respond quickly and effectively to requests received through the IT helpdesk.
Modify configurations, utilities, software default settings, etc. for the local workstation.
Utilize and maintain the helpdesk tracking software.
Assist with onboarding of newcomers.
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
Install, test and configure new workstations, peripheral equipment and software.
Maintain inventory of all equipment, software and software licenses.
Manage PC setup and deployment for new employees using standard hardware, images and software.
Perform timely workstation hardware and software upgrades as required.

Job Requirement:

Candidate must have Bachelor Degree in relevant
0-5 years of relevant technical experience.
Strong network knowledge, experience in installing / configuring hardware & software.
Strong customer service skills.
Able to work effectively within in a team or independently.
Must be able to perform under pressure and maintain deadlines.
Honest, hardworking, and good at communication.
Ready to provide support and work past regular office hours as necessary.
Good team worker, Self-motivated, proactive, but, at times, also able to work with minimum supervision.