​Working time: Monday – Friday (7:30-16:30)

1/ Key Responsibilities:

• Lead the team to deliver the services to clients with good performance, ensure adherence to SLAs, KPIs, and contractual obligations.

• Drive process optimization, improvement, or productivity

• Drive initiative to meet G&O target (revenue, cost, attrition, customer NPS, and so on.)

• Keep good relationships with clients and create new growth opportunities.

• Mentor and guide teams, fostering a culture of continuous improvement and innovation.

2/ Qualifications:

Minimum qualifications

• BCom Graduate or above, preferably trade, logistics degree, or other related majors

• Excellent communication skills in Japanese, both written and oral. (N1 or equivalent)

• Minimum of 5-7 years of experience in procurement, more than 3 years of experience in team management with more than 25 team members

• Ability to work under pressure and willing to take challenges

• Good communication and leadership

Preferred qualifications

• Good English communication skills

• BPO industry working experience

• Project transition experience

• Familiar with ERP systems (e.g., SAP) and visualization tools