​Working time: Monday – Friday (7:30-16:30)

1/ Key Responsibilities:

·       Translation of technical procedure manuals: Correctly translate technical-related procedure manuals (English ⇔ Japanese).

·       Support for member work: Provide guidance on member work, including handling irregular cases.

·       Review of manuals: Periodic review of manuals prepared by members.

·   Process improvement: Continuously review work content to identify areas for improvement and take immediate action.

·    Mistake analysis: When a mistake occurs, review the circumstances and take measures to prevent recurrence.

·       Quality assurance: Always Standardize work to ensure accuracy and on-time delivery.

·       Communication with clients: Acting as a point of contact for members, flexibly communicate with clients to ensure smooth operations.

·       Workload aggregation: Ensure appropriate workload balance by regularly aggregating the workload of each team member.

·       Team training: Assist the manager in training team members in language and PC skills and job content, with the aim of improving their skills.

·       Track team members' attendance: Track daily attendance.

2/ Qualifications:

·       Bachelor's degree.

·       3-5 years BPO experience.

·       JLPT Level 1 (J3+ to J4).

·       Good English language skills (reading and writing)

·       Flexible use of Office.

·       Able to learn each system in a short period of time and highly proactive in approach.