Position Title：Quality Manager

Location：Haiphong, Vietnam

1. General

• Lead the quality teams in Vietnam to carry out daily quality functions including development QA, quality engineering, quality assurance, quality control and quality testing.

1. Specific Responsibilities

Product Quality

• Responsible for product safety compliance during new product development;
• Coordinate with Global QA team to get early design involvement for safety review;
• Work with outside lab on lab test protocol update;
• Plan and implement the product development & manufacturing relocation qualification;
• Work with outside lab to conduct safety assessment on high risk projects;
• Provide quality support for new product approval cycle;
• Issue product conformity test plan and shipment inspection specification, coordinate the product testing and approval of the result;
• Conduct manufacturing process auditing, setup process control and safety plan for new factory assessment;
• Arrange samples to perform reliability and safety testing;
• Work closely with internal and external parties to make sure quality issues are well resolved prior to mass production;
• Accompany customer quality auditing, update procedures/ instructions, propose testing plan and inspection procedure.

Supplier Quality

• Lead the team to carry out daily quality control function and define specifications to fulfill customers’ expectation;
• Conduct failure analysis, handle customer complaint and develop corrective action plan and set for preventive measurement;
• Liaise with internal Engineering department/ Customer Care Team at Head Quarter to fix the quality issues;
• Conduct manufacturing process auditing, setup process control and safety plan;
• Arrange samples to perform reliability and safety testing;
• Work closely with internal and external parties to make sure quality issues are well resolved;
• Accompany customer quality auditing, update procedures/ instructions, propose testing plan and inspection procedure.

1. Reporting Lines
   1. This position reports to Senior Director, Quality & Jiaxing Operations.
   2. Positions direct reports to this position:

• Product Quality Engineer
• Supplier Quality Engineer

1. Required Skill Set

• Good computer knowledge of Microsoft Office and databases; proficient in Excel is an advantage
• Having the experience of SAP operation is preferred
• Excellent numerical skills and understanding of data analysis/statistical methods
• Thorough knowledge of methodologies of quality assurance and standards
• Critical eye for details and processes as well as highly developed organizational and leadership skill and staff development
• Good Team player with a hands-on approach and positive working attitude
• Action oriented, proactive, able to work independently with minimum supervision
• High level of ethics and trustworthy
• Excellent command of both written and spoken in English.

1. Required Qualifications & Experience

• College degree or above, master’s degree is an advantage
• Quality Management and / or manufacturing engineering background preferred.
• Minimum 10 years’ experience with at least 5 years' managerial level in Quality Management in a toys or consumer product company
• Good knowledge in Worldwide Safety Standard (especially in Children consumer products / toys)
• Experience with international toys safety standard and requirements is highly desired
• Familiar with toy related production process, and U.S. ASTM F963 and European EN71 etc. safety standards