Sales Administrator (Luxury Retail)

Địa điểm Thành phố Hồ Chí Minh
Ngành nghề Bán lẻ và kinh doanh
Category Admin, Customer Service, Operations, Sales
Mã số 17894
Email liên hệ diep.le@manpower.com.vn
Ngày đăng Tháng ba 18, 2025

Position:                              Sales Administrator

Report to:                          Store Manager
Key interactions:             Sales Staff, Store Manager, Support functions (IT, F&A, HR, AFS, RLC, etc.) |
                                                External suppliers/distributors | Mall Management
Contract                               8-10 months
Working Place:                Ho Chi Minh

 

JOB SUMMARY:

Responsible for back office, inventory and support activities, ensuring maximum cooperation to the sales team in the achievement of the store targets.

 

MAIN RESPONSIBILITIES:

  • To manage and supervise store operations administration and all related cycle, quarterly and annual, inventory activities.
  • Notification of quarterly inventory date to team.
  • Investigate stock discrepancies and prepare update to SM on stock discrepancies.
  • To advice on all back-office activities such as data entry into the proper software system, product receiving at store, check between physical items received and invoice, incorrect product receiving management together with the regional logistics department.
  • Receiving (her), CA will check the stocks and put into selling shelf and do data entry of goods receipt into internal POS system.
  • Goods receipt discrepancies and report to RLC on delivery.
  • Defective products report to AFSS. / RLC if beyond repair. (When receiving stock on a weekly basis)
  • Inter-transfer btw stores (physical delivery of store).
  • Monthly stock rebalancing (btw stores) and buy back (monthly / every two months, depending)
  • To perform after sale service activities such as taking items to repair in charge from the sale staff, contacting repair centers, organizing item shipment to repair center.
  • To perform weekly price tagging activities related to all items, from product receiving to reprising.
  • Request price tags from RLC and tag to products with CA presence.
  • Customer enquires (via phone) on products/ pricing/ repairs/ exchange/ or transfer calls to CA.
  • To contact IT/system suppliers in case of malfunctioning or damage to any hardware/software device. (Cc terminal, phone, ipad, printer, computer etc)
  • To contact suppliers/ vendors for any store quarterly maintenance issue (pass/ license/ renovation permit/ night work permit etc.) providing prompt and provide update to the store manager. o Prepare maintenance report and tracking of completion deadline.
  • To support and manage on all administration support and paperwork (roster planning, annual/ medical leave, petty cash claims (x2 per monthly), pantry & stationary replenishment (x1), issuance of uniforms etc.), employee events (team celebration)
  • Security guard management (roster, who on duty, contact point) –
  • Night work guard engagement
  • Vendor (walkie takie order, maintenance)
  • Printer (name card)
  • Chubb (CCTV & Safe) –maintenance –
  • Pest control – quarterly
  • Carpet shampooing (ad-hoc)
  • Lift maintenance/ Lighting
  • Archive documents to storage warehouse (once a year)
  • Spring cleaning (once a year)
  • Petty cash management (finance and employees) –issue payment, reconciliation
  • Banking
  • Coordinate HR activities (store visit, employee engagement activities) *above list is only a reference list only
  • Instore Customer events support
  • Onsite coordination of catering location in store on actual event
  • To support the CAs in packing/ payment in gift wrapping to complete the sales.
  • To support uniforms order, issuance, alternation (timing with tailor), collection (exit)/ returns (exchange) and destruction of old sets of uniforms (Once a year order)
  • To prepare reports for Store Manager
  • Usage of packaging for RLC (consumption report) on monthly basis and analysis on order for following months (based on store trend).
  • Provide RLC quarterly update on Ordering and tracking of packaging items (submit to RLC)
  • Month end sales report on sales for Store Manager
  • Monthly Leave (ROs, annual leave and other leave) report and planning for Store Manager
  • CRM gifting report for SM (by customers by gift/ month)
  • Preparation of monthly briefing minutes
  • Any ad-hoc duties and support as needed.
  • Contact point for office and store.Retail Operations

    KEY OBJECTIVES & RESULTS:

  • Growth metrics including CEM data and digital leadership.
  • Sales/ Gross Profit targets.
  • Google My Business Review.
  • External and internal Client Experience Evaluation (CEE) scores.
  • Continuous self-improvement/ online learning.
  • Being master in product knowledge and horology.  

    JOB REQUIREMENTS:

  • Fluent in Vietnamese and English.
  • Meticulous and able to work in a fast-paced environment.
  • Knowledge of Luxury business
  • Understanding of store procedures and process
  • Knowledge of CRM techniques and tools
  • Knowledge of store operation applications (Beanstore, CRM, Sap etc.)
  • Knowledge of Microsoft Windows.