I. Job purpose

- The job holder is responsible for conducting research and analysis in order to create a detailed business analysis, outline problems, opportunities and solutions for a business.

- The job holder will identify all required data sources, internal and external to support targeted research, analysis and documentation.

- The job holder is expected to develop new business models to support sound, data-driven business decisions and solutions.

II. Key Accountabilities

1. Research and Analysis

- Gather market trends and internal data to conduct analysis based on business issues and needs as they relate to a potential change or transformation.

- Develop informative and actionable reports that highlight business trends and opportunities for improvement.

- Identify and report trends and patterns to provide forecast on business plans.

- Use data modelling, budgeting and forecasting techniques to present analysis for business decisions.

- Recommend solutions (services, processes or products that solve a particular problem), consider pros and cons of each recommendation.

- Identify costs and business savings.

2. Reporting and Documentation

- Work closely with project teams / business tribes to understand and document business objectives and processes.

- Suggest modifications and improvements for improved operating efficiencies.

- Implement, test and deploy solutions to business problems.

- Create functional specifications / documentation / user manuals for new systems and processes.

- Explain technical jargon to non-technical / commercial teams.

- Simplify requirements so they are easily understood across the whole team.

III. Key Relationships

1. Direct Manager

Product Owner / Senior Product Owner / Business Analyst Manager

2. Direct Reports

3. Internal Stakeholders

Teams within and across Divisions

4. External Stakeholders

Customers and partners providing professional services

IV. Qualifications and Experience

- A Bachelor's degree or higher in Finance, Banking, Economics, Computing, Information Technology, Business Management or relevant disciplines

- Certification from the Institute of Business Analysis (IIBA) is preferred

- At least 5 years of experience in a similar role in a financial institution with commercial awareness

- Business English standard of proficiency is required

- Intermediate to Advanced MS Excel skills

- Proven analytical and modelling capability with gap analysis, SWOT analysis

- Experience working across multiple project scopes and in an agile operating environment

- Experience writing SQL queries and using data visualization techniques and tools

V. Functional Competencies

- Digital Literacy

- Agile mindset and working

- Influencing and Negotiation

- Analytical Thinking

- Business acumen

- Financial acumen

- Market assessment

- Systems Requirement specification

- Quality management

VI. Leadership Competencies

- Strategic Mindset

- Change and Innovation

- Collaboration

- Talent Development

- Results Orientation

VII. Culture Fit (Core Values)

- Collaboration For Common Objectives

- Customer Centricity

- Innovation and Creativeness

- Self-development

- Work Efficiently

VIII. Personal Attributes

- Integrity, modest

- Optimistic, Adaptable & Emotionally Controlled

- Conscientious, Resilient, Vigorous & Achieving

- Persuasive, Unconventional & Forward Thinking