Responsibilities:
1. P&L Management
- Support Retail manager to plan to grow sales in the store.
- Support Retail manager to develop an annual budget that keeps track of all expected expenses and sales.
- Ensure that all customers are served properly.
- Cooperate with Retail manager to develop sales strategy based on market trends, sales goals and inventory control.
- Implement this strategy with a quality-oriented sales policy and customer service.
- Ensure that all sales team fully understand the sales strategy and apply it.
- Ensure good after-sale services.
- Support the Retail Manager in preparing a sales budget every 6 months.
- Check the staff’s cleaning, general display and uniform.
- Inventory and control import and export of goods.
- Control stock and order.
- Check out the promotions at the time of application and persistently disseminate to employees.
- Execute a suitable purchasing strategy, based on the specifics of the store (demand, inventory, and sales goals).
- Proactive inventory management to increase sales.
- Always fully aware of the inventory of all product lines and report promptly to the Retail Manager, predict product accumulation and shortages, and maintain as reasonable as possible.
- Optimize in-store sales by ensuring inventory is available, and regularly rearranging goods in the store.
- Train the sales team to develop the right sales skills.
- Maintain an image of the store and the environment with the company that sets its standards of day-to-day operations.
- Ensure product knowledge and theme of season & year and be responsible for training staff to understand product knowledge.
- Develop a training plan and make recommendations to the Manager every year.
- Ensure that each member of the Sales Team provides excellent service to each customer entering the store, consistent with the Brand's customer service standards.
- Sales growth through suitable services for all customers.
- Always be present and resolve internal problems at the store in case of a conflict.
- Responsible for allocating business goals, and scheduling work schedules for employees.
- Promote the sales team to serve all customers according to specified standards.
- Supervise and maintain high-quality staff.
- Track each employee's performance.
- Ensure that the team is properly trained on a regular basis to develop customer service, product knowledge and sales skills.
- Monitor and ensure the allocation of employee leave schedule according to the regulations of the Company.
- Create teamwork, discipline, mutual respect, dedication, and loyalty to the Company.
- Ensure all team members receive the right support to reach their best potential.
- Ensure that processes and systems are clearly understood, run smoothly, and comply with the ever-changing needs of sales operations.
- Support the Retail manager according to the Company's process of handling sales reports.
- Deploy all communication activities as instructed by the Marketing department in relation to the store as required.
- Propose to Marketing all communication activities that can help achieve the store's sales goals.
- Always be a brand ambassador for all store visitors and ensure that each member of the sales team acts as the brand ambassador.
- Responsible for the management and maintenance of the store's assets.
- Responsible for timely reporting to the Retail manager to fix problems that do not affect sales activities.
- Responsible for guiding and training new employees in accordance with the Company's regulations and procedures.
- Train employees in sales skills, customer communication and other skills.
Requirements:
- Graduating from college or higher.
- At least 2 years of management skills in luxury retail or similar qualifications.
- English/ French/ Japanese or Chinese is an advantage.
- Experience in retail, fashion, and executive management skills is an advantage.
- Knowledge of Microsoft Office skills/ Kỹ năng Microsoft Office.