Job Descriptions
- Bring customer-centric digital design to the front line of business solutions
- Bridge the gap between the Bank and customers by communicating the voice of the customers at all time, creating beautiful, engaging products and services
- Delivers expertise on customer journey changes (e.g., nudges) while designing the customer interactions and experience
- Conduct ethnographic research to identify pain point and opportunities, incl. qualitative and quantitative methodologies
- Create and collect customer research, data and interviews
- Design end-to-end journey that solves user and business pain points
- Innovate on future scenarios for squads to practice response
- Work with cross-functional teams of experience designers, user researchers, UX/UI designers, developers, consultants, architects and business stakeholders to ensure effective implementation of design
- Tests prototypes with customers
Requirements:
- 5+ experience as researcher/ strategist in innovation, customer-centric services and designs
- Bachelor's Degree in Psychology/Design or related field. Master's Degree is a plus.
- Experience in banking and digital banking is preferred
- Strong business acumen
- Proven experience in conducting research and delivery service blueprint concepts, storyboards
- Basic knowledge of tools such as Sketch, Adobe CS, and InVision as well as basic knowledge of HTML