• Working Location: Ho Chi Minh City, Vietnam
• Working Time: Monday - Friday

RESPONSIBILITIES 

1. Key Account Partners

• KPI: New additional business out of KAP pipeline to ensure division meet sales budget. 

• Promote company products offering through knowledge and trials at selected customers.. 
• Support Leader to prepare target customer list for new products. 
• KPI: Positive trend of sales gains out new products in given country by year to year 

3. Lab Developments

• Take the ownership country lab developments, as per product group. 
• ​​​​​​​Coordinate with labs, quick development and fast response for key regional projects. 

4. Define Market Focus Products & Country strategy.  

• To prepare and support to leader to prepare market focus products, country strategy for every year as per market needs to fight against competition.  

5. Competitor Information & Competition analysis  

• To update team about competitor activity in given market  
• To prepare analysis of competitor product vs company product, close working with lab teams ensure analysis based on customer needs.  
• ​​Owner of competition analysis  
• ​​​​​​​To prepare full views of key advantages of company product / system, total process cost, process benefits, sustainable benefits and PEHS advantages  

6. Customer complaints & Technical challenges 

• Address the technical problems raised by customers, discuss with internal teams to provide best possible solutions. to technical problem in fastest possible way.

• KPI: Minimum number of days to conclude the customer complaint depending upon nature complaint. 

7. Product gap & Innovation Pipeline 

• Assess customer needs and translate it into potential innovation projects.  
• ​​​​​​​To bring and highlight any product gaps in present range.  
• Communicate customer feedback on our products, services to the business leaders. 

8. B&R Projects 

• To support ongoing B&R Projects in region
• ​​​​​​​Active co-ordination between sales, Marketing team to ensure fastest response and conclusion of projects. 

9. Product Replacements & Product withdrawals  

• Prepare and support technical details, lab reports for product replacements, withdrawals.  
• ​​​​​​​KPI: To sustain the existing business of given products with replacements, if possible 

10. Technical Training  

• Deliver technical training to support customer needs for all Company customers.  
• To develop business partners team, on field training during bulk trials 
• ​​​​​​​Visiting and participating on trade shows or conferences related to assigned market segments. 

11. Global Trade Networks

• Highlight challenges ongoing projects.  
• ​​​​​​​To understand success stories in other regions and update and make plan for designated market.
• ​​​​​​​To use GTN as a window to discuss, learn and resolve technical challenges. 

JOB REQUIREMENTS 

• Education: University degree in Chemistry, or Chemical Engineering. 

• Experience: Years’ working experience in specialized technology area. 

• Know-how/skills: Solid basis in Technology and good understanding of market and customer needs. 

• Proficient communications skills in English and Chinese. 

• Key competencies: 

• Challenges / Result driven.  
• Analytical Thinking.  
• ​​​​​​​Customer focus / Customer relation management.