Key responsibilities:
- Provide product and application support for customers both off-site and on-site.
- Provide continued support for Sales Engineers
- Plan, design, develop and deliver training on existing/new products to sales team.
- Develop, update, and disseminate technical guides and tips in order to increase the knowledge and skill level of the sales force via company intranet and/or electronic newsletters.
- May need to assist salespeople with on-site presentations to customers, as and when needed.
- Develop, proofread and modify all new product release materials such as product literature, technical and sales manual, training manual through coordination with the parent company