Team Leader Operations (Indonesia and Malaysia)

Địa điểm Bangkok
Ngành nghề Khác
Category Expats, Operations
Mã số TH004
Lương Negotiable
Loại công việc Cố định
Email liên hệ
Ngày đăng Jun 21, 2021

​Location: Bhiraj Tower, Sukhumvit Rd., Bangkok
Language Proficiency: Bi-Lingual – English and Native language

Job Description:

· Managing a team of 20 to 25 employees.

· Day to day operation to ensure the internal/external targets are met

· Ability to understand the CTQ parameters that affect the process and work on them.

· Ensure complete participation and contribution in organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency.

· Working with client closely to resolve issues and disseminate updates on the floor.

· Attending conference calls and meetings with both clients and internal team members to ensure smooth operation.

· Leading and coaching team members to ensure the quality of service meets SLA and agreed service standards

· Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations .

· Maintain self-knowledge of product by self-productivity, audit team work on quality parameters.

Job Specifications:

· Excellent communication skill both verbal and written

· Good team player, process driven, and result oriented.

· Strong people management and problem solving skill.

· Should be willing to work in shifts along with the team in customer business time.

· Proficient in MS office (Powerpoint, Excel, Word)

Interested candidates, please submit your resume, recent photograph, and expected salary.
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