Key Responsibilities:

1. Onboarding/Offboarding:

• Streamline the onboarding and offboarding processes for employees, ensuring smooth access to essential systems and revoking access for departing team members.
• Collaborate with HR to maintain accurate records and manage access permissions.

2. Security Compliance:

• Conduct regular audits to verify compliance with company security policies.
• Identify and address security vulnerabilities, collaborating closely with the IT team to implement necessary safeguards.

3. Physical Inventory Oversight:

• Effectively manage and uphold an accurate inventory of IT hardware and software assets.
• Coordinate with procurement to order and deploy equipment as required.

4. Basic Tech Support:

• Address and resolve basic technical support inquiries, encompassing login issues, audio problems in collaboration tools, and common user concerns.
• Provide clear and concise instructions to end-users and document troubleshooting procedures.

5. Salesforce Responsibilities:

• Execute fundamental Salesforce tasks, such as generating reports, data loading, and creating/modifying fields.
• Offer support to Salesforce users.

Personal Skills/Attributes:

• Approachable, flexible, and attentive listener.
• Team player with strong collaboration skills.
• Excellent verbal and written communication skills.
• Outstanding interpersonal and customer service skills.
• Uphold a professional work ethic.
• Ability to prioritize tasks with attention to detail.
• Willingness and ability to learn and adapt quickly.
• Capability to cross-train others.
• Comfortable working in a fast-paced environment.
• Possesses analytical, problem-solving, and decision-making skills.
• Self-motivated and adept at multitasking.
• Enjoys discovering new technologies that may enhance our school, and sharing findings with the team.

Certificates & Technical Skills:

• Experience in OSX, iOS, Windows, and Android support.
• Knowledge of MDM deployment, inventory management, and app deployment is a plus.
• 2-4 years of professional experience in IT support or asset deployment and maintenance.
• Bachelor's degree in a technology-related field is preferred.
• Familiarity with the Education sector is advantageous.
• Salesforce Admin Certification is a plus.