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I/ JOB DESCRIPTION

Working Location: 39B Truong Son, Ward 4, Tan Binh District, Ho Chi Minh City

Working Time: Mon - Fri, 8AM-5PM

What you will do

• Respond promptly and professionally to customer inquiries regarding their accounts, billing, and payments via phone, email, and other communication channels.

• Update and maintain accurate customer account information, ensuring all data is kept confidential and secure.

• Generate, distribute, and follow up on customer invoices, ensuring accuracy and timeliness.

• Investigate and resolve customer issues related to billing, payments, and account discrepancies in a timely and efficient manner.

• Assist in the collection of overdue accounts by contacting customers, arranging payment plans, and ensuring follow-up actions are taken.

• Assist with the assessment of customer creditworthiness and the monitoring of credit limits, ensuring adherence to company policies.

• Prepare and maintain detailed records of customer interactions, transactions, and resolutions for reporting and compliance purposes.

• Educate customers on financial processes, payment options, and account management to enhance their understanding and satisfaction.

• Work closely with the finance, sales, and customer service teams to ensure seamless financial operations and resolve any account-related issues.

• Ensure all financial activities and customer interactions comply with organizational policies, procedures, and relevant regulations.

• Performs other duties as assigned.

III/ BENEFITS:

• Attractive Salary: 9-14 M (Negotiable)

• Attractive compensation package;

• Health Insurance 

• Life Insurance 

• Pension Fund

• Training to get you started and on-the-job learning opportunities;

• Extensive learning resources to further develop your skills and knowledge;

• Tuition Assistance Program 

• Employee Assistance Program for you and your family in difficult life situations;

• Employee reduced-rate shipping

• Great career opportunities

II/ REQUIREMENTS

You will be a great fit if you have:

• Bachelor’s degree, specializing in Accounting or Finance is preferred.

• Experience: (Associate: not required / Standard: 1 year of related work experience / Senior: 2-3 years of related work experience, for standard and Senior, experience in a customer-facing environment is preferred.).

• Accuracy & attention to detail;

• Microsoft office & PC skills; Numerical skills.

• Team working skills.

• English Skills (at a moderate proficiency level).

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