Responsibilities:

· Set and evaluate the monthly and yearly budget and KPI for the teams under your management.

· Identify areas and improvements and generate solutions for new challenges.

· Oversee cost-effectiveness, productivity, and the provision of customer support procedures that nurture continuous improvement.

· Review and analyze customer insights, then provide development plans that focus on a continuous improvement and innovation.

· Provide support to large accounts where needed.

· Ensure team members are up to date on all current industry related news and regulations.

· Liaison with other managers in the country to develop SOP, KPI, action plan and other procedures.

· Handle all customer escalations that Business Marketing Assistant Manager or Supervisor could not solve.

· Promote company products such as BSA, charter, TPEB, and so on to existing customers and set up strategies to develop potential accounts, to fill up the space company procured.

· Interpret and analyze sales information to maximize sales, profit and feedback recommendations to management and sales team.

· Foster teamwork and maintain highly motivated team members through effective leadership, communication and guidance.

· Obtain and share market information with the related team.

· Work with senior team members to identify and manage company risks that might prevent growth.

· Implement a training for team members to sell all products such as Ocean, Air, CBT, Warehouse, VAS Services, both inbound and outbound.

· Participate in MBR and QBR internal company, or with customers if needed.

· Sign documents which are authorized by higher management.

· Make regular reports related to service quality to management.

· Timely submission of sales reports to direct manager or higher levels when required

Required skills and abilities:

· Bachelor’s degree in Business Administrator, Logistics, International Business or other related to Business.

· Tertiary qualifications with relevant work experience or knowledge of forwarding, logistics industry processes, and practices with a minimum of 07 years of experience in the same industry.

· Knowledge of products and services.
· English skills in communicating by speaking, writing, listening, and reading. · Management skills.
· Communication, presentation, and negotiation skills.
· Being able to work under high pressure.