Documentation Executive

Địa điểm Thành phố Hồ Chí Minh
Ngành nghề Giao thông vận tải & hậu cần
Category Customer Service
Mã số CON2024120
Loại công việc Theo hợp đồng
Lương Negotiable
Email liên hệ thao.nguyenphuong@manpower.com.vn
Điện thoại liên hệ 0974 79 79 19
Ngày đăng Tháng mười 24, 2024

RESPONSIBILITIES

  • Resolve RFIs related to export documentation from customers, GBS, and other departments.

  • Support GBS in communications with customers and other departments as needed.

  • Collect original Letters of Indemnity (LOIs) for amendments and send confirmations to GBS.

  • Amend bills of lading from status 30.

  • Notify filing agents of customs re-filing if amendments are made.

  • Send notices to Points of Interest (POI) for issuing Original Bills of Lading (OBL) in third countries.

  • Check and collect original LOIs for telex releases/seaway bills.

  • Print and release original B/L after confirming vessel sale, loading, and payment.

  • Send telex release and seaway bill notices for non-credit customers.

  • Communicate with the Port of Destination (POD) for cargo release.

  • Liaise with customers on group procedures.

  • Coordinate with HO DOC via Zendesk for special customer requirements.

  • Submit e-manifest of export cargo to Vietnamese customs.

  • Address all requests submitted.

  • Maintain turnaround time (TAT) for cases under 2 working hours.

​REQUIREMENTS

  • College/Bachelor's degree in Sea Transportation, Export-Import, International Business, Foreign Trade, etc.

  • 1-3 years of experience in a similar position in a shipping company or freight forwarder.

  • Hard-working, customer service mindset, proactive, patient, careful, and attentive to details.

  • Skills: Time management, Problem-solving, Good communication, Work well under high pressure.

  • English communication skills.

  • Intermediate level of MS Office.