What you will be doing:
- Oversee IT Infrastructure used for delivering End User Computing (EUC) services, which includes authentication and authorisation services, single sign-on, remote access, messaging and collaboration, enterprise mobility, desktop virtualization, end-point security, patch management, and enterprise back-up.
- Responsible for planning, designing and architecting IT solutions in the scope of EUC.
- Oversee end-to-end implementation of IT solutions, along with change management activities.
- Conduct proof of concepts to assist in defining technology direction that enable employee productivity.
- Review performance of EUC services with IT service providers, provide recommendations, and oversee resolution of operational issues.
- Provide third level support for incidents and problems in designated areas of expertise.
- Any relevant ad-hoc duties such as develops scripts, PowerShell Scripts for automation.
- This is an individual contributor role.
- Degree in computer engineering, computer science or equivalent.
- Experience in a managing IT infrastructure.
- Good working knowledge in Okta Identity Engine, Microsoft Intune and JAMF, Desktop Virtualization & Cloud Based Infrastructure.
- Broad technology experience encompassing architecture, infrastructure, and IT operations. Ability to apply the latest technology best practices and trends in delivering IT services, and in establishing the overall direction and control of the IT function.
- Ability to produce technical design for an IT solution and develop strategy for implementation.
- Enterprise Architecture or Microsoft Certification preferred.
- Exposure to ITIL v3 (Incident, Problem & Change management) preferred.
- Ability to work independently, multi-task, and take ownership.
- Excellent Communication – verbal and written.